Available at: As-Salaam Campus & Appelsbosch Campus

Programme Overview: This comprehensive qualification provides learners with diverse office administrator
skills for office coordination, emphasizing information management. Successful candidates will
demonstrate competency in supporting management through effective office and information
administration.

Duration: 3 Years | Credits: 445 |SAQA ID: 102161

What You'll Learn

• Effective office administration and management
• Business communication and customer services
• End User Computing applications
• Resource and procurement management
• Document management and record keeping
• Staffing and people support
• Project management skills
• Financial administration basics

Minimum Entry Requirements

• NQF Level 4, Grade 12 or equivalent, with Communication (the college may recognise RPL against the entry requirements)
• Good communication skills in English
• Basic computer literacy
• Organizational skills

Career Opportunities

• Human Resource, Marketing, Public Relations or Financial departments
• Government departments
• Private corporations
• Small business administration
• Non-profit organizations

Certification: QCTO Occupational Certificate (445 Credits) issued upon successful completion of External Integrated Summative Assessment (EISA).

Financial Aid: NSFAS funding available for qualifying students.

Knowledge Modules

• Effective office administration and management
• Business communication and customer services
• Office protocol, deportment and etiquette
• Apply End User Computing
• Social media and digital literacy
• Introductory project management
• Computerised Project Management
• Basic business calculations
• Resource and procurement management
• Tender and procurement processes, and procedures
• Document management and record keeping
• Staffing, and people support
• Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration
• Public relations, marketing and advocacy
• Ready for work standards
  

Total number of credits for Knowledge Modules: 132.

Practical Skill Modules

• Communication and effective customer relationships
• Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation
• Assist in the administration and preparation of the process of tendering of contracts
• Manage meetings
• Payroll processing and pay administration
• Support the recruitment, selection, and induction of staff
• Classify, identify, register, track and dispose of records and information
• Assist in the administration and preparation of the Workplace Skills Plan (WSP)
• Provide administrative support to Marketing/Public Relations division
• Prepare, install and dismantle exhibition elements
• Manage a small project

Total number of credits for Practical Skill Modules: 155.

Work Experience Modules

• Perform administrative and meeting support functions to support management
• Handle customer and client's queries and liaison in an office
• Marketing/Public Relations and administrative support
• Assist in planning and coordinating at least two special events/conferences
• Procure and allocate resources
• Solicit tender offers in terms of a set of procedures
• Manage a paperless office
• Supervision, and training of administration staff
• Assist in developing a Workplace Skills Plan according to employee training needs
• Apply ready for work standards to everyday work activities

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