Available at: Swinton Campus & Appelsbosch Campus
Programme Overview: This specialized qualification prepares tourism professionals to provide excellent
customer service, destination information, and travel assistance to domestic and international visitors.
Duration: 2 Years | Credits: 280 |SAQA ID: 101865
What You'll Learn
- Destination knowledge and tourism products
- Customer service excellence
- Multi-lingual communication skills
- Tourism industry operations
- Travel planning and booking systems
- Cultural sensitivity and awareness
- Digital marketing for tourism
Minimum Entry Requirements
- NQF Level 1, Grade 09 or equivalent, with Mathematics (the college may recognise RPL against the entry requirements)
- Second language proficiency advantageous
- Interest in tourism and travel
- Good interpersonal skills
Career Opportunities
- Tourist information centres
- Travel agencies
- Hotels and accommodation facilities
- Tour operators
- Airport and transport services
Certification: QCTO Occupational Certificate.
Financial Aid: NSFAS funding available for qualifying students.
Knowledge Modules
- South Africa as a travel destination
- Selling products
- Office protocol, deportment and etiquette
- Local tourism destinations, attractions and itinerary planning
- Introduction to Tourism
- Basic business calculations
- Apply End User Computing
- Business communication and customer services
- Social media and digital literacy
- Reception services
- Map work and itineraries
- Introductory Project Management
- Exhibition and special events
- Ready for work standards
- Develop and update tourism industry knowledge
Total number of credits for Knowledge Modules: 112.
Practical Skill Modules
- Address protocol requirements
- Plan and develop culturally appropriate tourism operations
- Prepare, install and dismantle exhibition elements
- Source and provide destination information and an itinerary for a customer
- Manage, and assist in the administration and clerical support of office resources to facilitate the smooth and effective procurement of physical resources and services within the unit
- Prepare quotations
Total number of credits for Practical Skill Modules: 64.
Work Experience Modules
- Research, design and sell local travel and tourism-related packages, products and services
- Apply ready for work standards to everyday work activities
- Handle customer and clients' queries and liaison in a Travel Information Centre
- Operate an online information system for tourism related information
- Processing reservations and issuing documentation
Total number of credits for Work Experience Modules: 104. << Back |
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